Remittance Imaging at Allstate Insurance Company

Data Collection & Statistical Reporting (narrow topic or advanced); The Allstate Insurance Company has implemented a process for indexing and archiving large volumes of remittance items (checks and payment coupons) via electronic image. Utilizing existing remittance processing equipment for image capture, third party software for indexing and image archive management, and existing Automated Cartridge Libraries and high-density tape media for mass storage of document images, Allstate eliminated microfilm for the viewing of premium check images. The new process has also enabled on-line, enterprise-wide viewing of checks images from any network-attached workstation running the third party image viewing software. Benefits realized from the check imaging application include: l) a reduction of 12 people country-wide 2) faster access for on-line viewing of checks 3) improved reliability and security for the storage of check images 4) significant savings over 5 years