Actuarial Review
Volume 28, No. 4 / November 2001

From the President
Continuing Education

by Patrick J. Grannan

"Your billable time determines your income. Your non-billable time determines your future."

This observation was made by David Maister, an authority on the management of professional service firms. It is a worthwhile observation for any professional to keep in mind. For those who are not consultants, "billable time" translates to the work you are currently paid to do. "Non-billable time" includes the time you invest in developing skills that will help you be successful in the future. I hasten to add that success is defined by the individual and is certainly not limited to compensation.

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The WTC Collapses
Terrorist Attacks Claim Life of CAS Member
by Elizabeth Smith

In the days following the terrorist attacks of September 11, 2001, the CAS was unable to account for one of its members, Philip D. Miller. Miller was one of 4,815 listed as missing from the attacks on the World Trade Center (WTC) Twin Towers. Miller, who worked on the 102nd floor of Tower Two for Aon Risk Consultants, reportedly phoned his wife to tell her that he and other coworkers were evacuating the building but was not heard from again. (See "One of Our Own" -a tribute to Miller.)

A 1975 Fellow, Miller had only been with Aon a few months, working as a principal and consulting actuary. For several years prior to moving to Aon, Miller spent a majority of his career with the Insurance Services Offices, Inc. (ISO), which had months earlier completed a move from Seven World Trade Center (the third building to collapse) to new offices in Jersey City, New Jersey. A memorial service for Miller was held on September 16 at Menorah Chapel in Staten Island, New York.


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