CAS Office Forms Member Resource Center
By Sybil Petrey, CAS Manager of the Member Resource Center

On May 1, 2005, the CAS launched the Member Resource Center, a new way for the CAS to provide courteous, timely, and accurate service to members. The MRC is a central resource for member information and support. Prior to the launching the MRC, functional areas in the CAS office (membership, admissions, and meetings and seminars) each had its own administrative support. After careful thought and consideration, a new structure was formed that is more efficient and combines all administrative staff into one functional area.

There are many benefits of having the Member Resource Center. Organizationally, having multiple staff members trained to complete any administrative task creates depth. CAS members and candidates will continue to receive outstanding customer service and each MRC representative will be cross-trained to support both candidates and members. The MRC staff is headed by Sybil Petrey, MRC manager. Patsy Roberts, Jane Fulton, and Jessica Mientka complete the team as MRC representatives. Sybil brings three years of experience working in the CAS and vast knowledge of the areas of membership and meetings. Patsy has been part of the CAS staff since 2000 and is especially knowledgeable of all aspects of admissions and examinations. Jane and Jessica are new to the CAS staff, but have already shown enthusiasm and willingness to learn all aspects of the new MRC structure.

As always, the CAS will continue to provide superior customer service to members, but now at a much higher level.